Frequently asked questions

Questions about classes over Christmas break

Sta je al ingeschreven voor een vakantiecursus maar heb je nog een vraag over je cursus? Lees dan eerst de emailbevestiging (met bijlage) en informatiemail goed door. De infomails zijn ook online na te lezen. Klik hier voor de informatie voor jeugdcursussen en hier voor de informatiemail aan volwassenen.

On this page you will find the most frequently asked questions.

General questions

Waterman Sport provides skate rentals at the Jaap Eden IJsbaan. Waterman's store and skate rental are located on the first floor on the outside of the ice hall, immediately after the entrance gates on your right. Various types of skates can be rented by the day(part) or even leased for the entire season. Renting skate helmets is also possible. In addition, you can go for skate sharpening and the purchase of new skates, skating suits, gloves, etc. For picking up and dropping off your sharpening you can go to a separate counter of Waterman Sport. Check the opening hours at watermansport.nl

Ice skate rentals are available from €7.00 per day.

Ook als niet schaatsende bezoeker ben je natuurlijk tijdens de publieke uren welkom op het terrein van Jaap Eden IJsbaan. In dat geval geldt een entreeprijs van slechts € 2,00. Bij de informatiebalie ontvang je een toegangskaart bezoeker. Het €2,00 ticket kun je inleveren in café Jaap, waarmee je €2,00 korting krijgt op je bestelling. Kinderen t/m 3 jaar hebben gratis toegang.

Questions about scheduling a visit or an already registered visit

We would like everyone to be able to skate safely. By working with maximum numbers, we ensure a safer rink at certain hours. By doing this, we can also estimate how busy it will be at certain times and better plan our staffing in terms of personnel.

Since we are a seasonal company, we do not have a fixed pool of employees and it is a challenge every season to get the staffing. In the current times it is even more difficult than previous seasons.

Register your e-ticket according to the steps below.

Choose either register ride card visit or register catch-up visit.
Choose the day first and then the time you want to skate.
Please indicate how many tickets you would like to order

- For rideshow visits, it is currently possible to register 5 tickets
- For catch-up visits, a maximum of 1 ticket can be registered

Registration without logging in
- Enter the first name, last name and pass number.
  - Registration depends on how you are in the system, with some users the first name field must be left blank and the first and last name are in the last name field.
- Registration if you are logged in
  - If you have a valid subscription you can select the appropriate subscription in the scroll down subscription.
Click debit your card and proceed with your order

Unable to register?
Please fill out the form at the bottom of the page and we will link your pass to an online profile as soon as possible. Since this operation must be performed manually, it may take up to 48 hours.

Ride card purchased online
If you purchased your ride card online, you can view your information anytime after logging in.

Ride card purchased at the cash register
If you purchased your ride card at the cash register, the information you provided to the cashier applies. Often no first name is entered, sometimes only a first letter. There is always a last name entered. Always try your last name and no statement/ initial/or first name in the first name field. If registration fails, you can request a login via the form at the bottom of this page, we will provide a login within 2 business days. Unfortunately, no login is possible. Once we have provided you with the data you can immediately use the catch-up module.

Skating School Pass
If you are registered for one of the Jaap Eden Skating School classes, you can see your login information yourself in your profile.

Skating Association (tour skating subscription)
If you are a member of the association, the login depends on how the rink committee submitted the data to us. Often there is no first name imported and your first and last name can be entered in the last name field. Should registration fail you can request a login via the form at the bottom of this page, we will provide a login within 2 business days. Unfortunately overtaking without login is not possible. Once we have provided you with the data you can immediately use the catch-up module. If you have a profile in our webshop you can request your login details via this link.

Is logging in not working or is your entrance pass not listed as a possible pass number to credit your rides card to? Please fill in the form below. We will then link your pass and let you know by email how to log in.

By making this request, you give permission to create an online profile with the information below if the information matches the information in our database.

Checking can take up to 48 hours.

Association credits and subscriptions

If you have a hard riding or selection subscription then making up a missed visit is not possible.
If you skate at a half club that is not possible to make up a missed visit....
If you skate through the club on a subscription hour then it is possible to make up a visit on off-peak hours. the options for this can be found at www.jaapeden.nl/bezoek (Schedule lesson/subscription credit on the outdoor rink)

For skating lessons at the Jaap Eden skating school you can call the rink directly, for association subscriptions you can contact your association directly.
- Subscriptions for an association that is active on the outdoor rink are applied for by your association at the Baancomissie Groot Amsterdam. Once they have reviewed the application it will be forwarded to the rink.
- Pass number adjustments, however, can be made directly at the rink.

Questions about skating lessons

General questions about skating lessons

Questions about skating lessons for adults

Level 1 You can stand independently on your skates and are able to keep your balance.

Level 2 You can push off with both left and right.

Level 3 You can push off in the skating position over at least 20 meters with left and right and you can skate through the bend without stopping.

Level 4 You can step in the skating position in the bend five times with your right leg.

Level 5 You can keep skating in the skating position for an entire lap and "leg over" in the bend at least four times.

Level 6 You can skate for an extended period (at least 15 minutes), taking the turn completely with "pawing over".

Level 7 You can skate at a higher speed for a longer period of time. You are ready to continue to grow conditionally.

Questions about skating lessons for youth

For youth classes, we divide the children by age categories of (4)-6 years, 7-9 years, 10-12 years, 13-15 years.
And within these age categories we make another level division at busier hours. We keep these categories because of the child's motor development.
If the friends are the same age, it is more likely that they will be together in the group.
As soon as the age difference is too big, we can always make a shift in the group in consultation with the children and parents/caregivers. The oldest will always go to the younger group. This also applies to skating level. If friends like to go together and the level differs, we will add the better skater to the less skilled group.

Skating fun is paramount. It is therefore important to strap the right skates under. We therefore recommend starting with an adjustable children's ear, this is a hard shoe with a long blade. Adjustable children's toe is available from different brands such as Viking, Zandstra, Fila and Nijdam.

The skates we recommend against:

Ice hockey or figure skating:
Ice field hockey and figure skates have a round blade instead of a straight, long blade. We provide skating exercises based on skates with a long iron. If a child does come to class on ice hockey or figure skates, the child may not keep up as well in terms of progress and speed. The child may therefore be placed in a less skilled group.
Double irons:
We do not recommend the double slide irons. We cannot do the exercises during class on these.
The low adjustable children's ear:
For example, the Viking Multi Unlimited adjustable children's skate. This skate does not fit well around the ankle, often preventing the child from standing on the ice.
Zandstra Easy Glider:
If you do use this skate, it is important to have the children put on a hard shoe such as a mountain hiking boot. Do not put on cap boots or other soft shoes.

When to switch to leather skates? (low toe/clap skate)

Discuss this with the skating group instructor. The latter can make a good assessment of whether the child is ready for this step.

A pair of sweatpants with an athletic vest suffices for skating lessons. You can also put on a ski suit on colder days.

We recommend for youth to always bring a set of rain gear and extra pairs of gloves and socks in both bad and good weather.

A helmet is not mandatory but this is also not a luxury and we definitely recommend it.

In this case, do choose a skate helmet and not a ski or bike helmet.

Want to register for next season's skating classes? Then click here to go to the seasonal course page. Vacation courses, tour course and private and group lessons will come online later this summer. Click here to sign up for the ticket reminder, and we'll notify you when the offerings for season 2022 - 2023 are online.