Frequently Asked Questions
On this page you will find the most frequently asked questions.
General questions
Jaap Eden rink has been committed for years to promoting the use of skating helmets. Starting in 2015, for example, instructors at the skating school went onto the ice wearing helmets on a mandatory basis. This was followed by a helmet requirement for youth students, youth skaters at club hours and during school skating. We also see that other visitors are increasingly wearing helmets of their own accord. In recent years we have seen the pleasant development that the number of falls with head injuries is decreasing.
As stated above, Jaap Eden rink mandates the use of a helmet among organized vulnerable groups. For other skaters, although the advice to wear a helmet applies, it is not mandatory.
This is partly because visitors value their own freedom of choice and partly because it is still perceived as a barrier to exercise. Skating helmets can be rented and purchased at the complex from Waterman Sport.
The following actions are being taken for next winter to further raise awareness among skaters:
- Increased visibility of the advice to wear a helmet through a campaign ("Be wise, wear a helmet on the ice") in the field
- Clear communication of advice to wear a helmet at the time a ticket or skating lesson is purchased
- Extension of helmet requirement at the Skating School for participants in beginner groups and English courses
With these steps, the rink is confident that wearing a helmet on the ice will quickly gain support and understanding. The goal is that in 5 years, all skaters will be wearing helmets when visiting rink . In the meantime, the rink will of course continue to monitor behavior.
Waterman Sport provides skate rentals at the Jaap Eden IJsbaan. Waterman's store and skate rental are located on the ground floor on the outside of the ice hall, immediately after having entered through the entrance gates it will be on your right. Various types of skates can be rented for (part) the day or even for the entire season. Renting helmets is also possible. In addition, you could sharpen your skates here or purchase new skates, or other skating equipment. There is a seperate counter at Waterman Sport for picking up or dropping off your skates for sharpening. Check their opening hours at watermansport.nl
Skate rentals are available from €7.00 per day.
For all days and times, visit www.jaapeden.nl/bezoek
You may continue skating on the blocks that connect to the block of your arrival. So you do not always have to go directly home after your block, but in many cases you can continue skating after the mop-up break. Check the webshop for an overview of the opening hours.
As a non-skating visitor, you are of course also welcome to visit the Jaap Eden rink during public hours. In that case an entrance fee of only € 2.50 applies. At the information desk you will receive an entry ticket visitor. You can hand in the €2.50 ticket at café Jaap, which will give you a €2.50 discount on your order. Children up to 3 years old have free entrance.
The ice hall is not open to the public this season, but associations can visit the ice hall for club sports.
The 400-meter track (outdoor rink) is also open when it rains.
In the event of very high winds, thunderstorms and/or winter showers, the 400-meter track may have to be temporarily closed.
In that case, we will post a notice on our homepage and share a message on our social media channels.
Through this page it is possible to request a new entrance pass. Within 5 working days after requesting, the new pass will be ready at the information desk.
Questions about scheduling a visit or an already registered visit
With a multi-entry pass it is no longer necessary to register a visit.
However, reservations are required for a catch-up visit to a recreation or lesson subscription.
However, it can happen that an hour is full. So then you can no longer enter the track for that particular hour.
We would like everyone to be able to skate safely. By working with maximum numbers, we ensure a safer rink at certain hours. By doing this, we can also estimate how busy it will be at certain times and better plan our staffing in terms of personnel.
Register your e-ticket according to the steps below.
- Choose either register ride card visit or register catch-up visit.
- Choose the day first and then the time you want to skate.
- Please indicate how many tickets you would like to order
- For rideshow visits, it is currently possible to register 5 tickets
- For catch-up visits, a maximum of 1 ticket can be registered
- Registration without logging in
- Enter the first name, last name and pass number.
- Registration depends on how you are in the system, with some users the first name field must be left blank and the first and last name are in the last name field.
- Registration if you are logged in
- If you have a valid subscription you can select the appropriate subscription in the scroll down subscription.
- Enter the first name, last name and pass number.
- Click debit your card and proceed with your order
Unable to register?
Then fill out the form at the bottom of the page and we will link your pass to an online profile as soon as possible. Since this operation must be performed manually, it may take up to 48 hours.
Moving a ticket can be done through the link in your order confirmation or in your profile. Click here to log into your profile.
Ride Pass Purchased Online
If you purchased your multi-entry pass online, you can view your information anytime after logging in.
Ride pass purchased at the cash register
If you purchased your multi-entry pass at the cash register , the information you provided to the cashier applies. Often no first name is entered, sometimes only a first initial. There is always a last name filled in. Always try your last name and no statement/ initial/or first name in the first name field. If registration fails, you can request a login via the form at the bottom of this page, we will provide a login within 2 business days. Unfortunately, no login is possible. Once we have provided you with the data you can immediately use the catch-up module.
Skating School Pass
If you are enrolled in any of the Jaap Eden Skating School classes, you can see your login information yourself in your profile.
Skating Association (tour skating subscription)
If you are a member of the association , the login depends on how the rink committee submitted the data to us. Often no first name is imported and your first and last name can be entered in the last name field. Should registration fail you can request a login via the form at the bottom of this page, we will provide a login within 2 business days. Unfortunately overtaking without login is not possible. Once we have provided you with the data you can immediately use the catch-up module. If you have a profile in our webshop you can request your login details via this link.
Is the login not working or is your entrance pass not listed as a possible pass number to credit your multi-entry pass ? Please fill in the form below. We will then link your pass and let you know by email how to log in.
By making this request, you give permission to create an online profile with the information below if the information matches the information in our database.
Checking can take up to 48 hours.
Association credits and subscriptions
- If you have a hard driving or selection subscription then making up a missed visit is not possible.
- If you skate at a half club that is not possible to make up a missed visit....
- If you skate through the association on a subscription hour then it is possible to make up a visit on off-peak hours. the options for this can be found at www.jaapeden.nl/bezoek (Schedule lesson/subscription credit at the outdoor rink)
- For skating lessons at the Jaap Eden skating school you can call directly to rink, for club subscriptions you can contact your association directly .
- Subscriptions for a association active on the outdoor rink are requested by your association from the Baancomissie Groot Amsterdam. Once this has reviewed the application it will be forwarded to rink.
- Pass number adjustments, however, can be made directly at rink .
Questions about skating lessons
General questions about classes
Skating lessons always go on even with bad weather unless otherwise communicated. Keep an eye on our social channels (Facebook and Instagram) for this. Please check your email before you go to rink . No skating is allowed during thunderstorms.
Skating lessons always go on even with high temperatures unless otherwise communicated. Keep an eye on our social channels (Facebook and Instagram) for this. Be sure to check your email before going to rink .
Because Jaap Eden is a outdoor rink , leaves fall onto the ice, among other things. Sand and other material lying on the ice can also cause your skates to blunt faster. We recommend sharpening your skates at least 3 times per season when skating once a week. Sharpening your skates gives you more grip on the ice so you can concentrate on your skating technique.
For both youth and adults, the goal is for a class group to contain 12 to 14 participants.
In the beginner groups, we try to keep that lower.
Questions about adult classes
Starting
Level 1: Absolute beginner: able to stand on skates but need an aid such as boarding or stretching
Level 2: Can stand independently on skates and can keep balance, however, still has a lot of difficulty making speed through successive push-offs.
Average
Level 3: In the skating position, can turn left and right continuously for at least 20 meters and can pass through the turn using a step movement with the right leg.
Level 4: Can "paw over" several separate times in the skating position in the turn.
Advanced
Level 5: Keep skating in the skating position for an entire lap and "leg over" in the turn at least four times in a row.
Level 6: Be able to skate for an extended period of time (at least 5 rounds), skating completely "leg over" the turn.
Level 7: Be able to skate at a higher speed for a longer period of time, tuned not only to own rhythm but also to adapt to others.
During the adult classes we divide the groups by level. Would you like to be in the group with your friend? Consult with the coordination at this time in which group it fits best. The coordination will help you with this.
Depending on your level and skill, you will need a different skate.
Beginners we recommend a soft boot skate of brand: Viking or Zandstra high model without slap.
Medium level we recommend a thermoplastic shoe with fixed iron or a low spur.
Advanced level we recommend a thermoplastic shoe with folding iron.
We do not teach ice hockey or figure skating.
Jogging pants with a sporty vest are sufficient for skating lessons.
A helmet is mandatory for youth and beginner lessons. For all other lessons, we definitely recommend wearing a helmet as well.
Always choose a skating helmet and not a ski or bike helmet.
Nowadays you can also buy soft helmets. In practice we still see that a hard-shelled skating helmet provides better protection.
Questions about youth classes
We give skating lessons to children as young as 5 years old. Of course, younger children are welcome to play nicely on the ice with parents/grandparents.
For youth classes , we divide the children into age categories of 5-6 years, 7-9 years, 10-12 years, 13-15 years.
Within these age categories we make another level division at busier hours. We keep these categories because of the child's motor development.
If the friends are the same age, it is more likely that they will be together in the group.
As soon as the age difference is too big, we can always make a shift in the group in consultation with the children and parents/caregivers. The oldest child will always go to the younger group. This also applies to a difference in skating level. If friends like to go together and the level differs, we will add the better skater to the less skilled group.
Skating fun is paramount. It is therefore important to strap the right skates under. We therefore recommend starting with an adjustable children's ear, which is a hard shoe with a long blade. Adjustable children's toe is available from different brands such as Viking, Zandstra, Fila and Nijdam.
The skates we recommend against:
- Ice hockey or figure skating:
Ice field hockey and figure skates have a round blade instead of a straight, long blade. We provide skating exercises based on skates with a long iron. If a child does come to class on ice hockey or figure skates, the child may not keep up as well in terms of progress and speed. The child may therefore be placed in a less skilled group. - Double irons:
We do not recommend the double slide irons. We cannot do the exercises during class on these. - The low adjustable children's ear:
For example, the Viking Multi Unlimited adjustable children's skate. This skate does not fit well around the ankle, often preventing the child from standing on the ice. - Zandstra Easy Glider:
If you do use this skate, it is important to have the children put on a hard shoe such as a mountain hiking boot. Do not put on cap boots or other soft shoes.
When to switch to leather skates? (low toe/clap skate)
Consult with the instructor of the skating group. The latter can make a good assessment of whether the child is ready for this step.
A pair of sweatpants with an athletic vest suffices for skating lessons. You can also put on a ski suit on colder days.
We recommend for youth to always bring a set of rain gear and extra pairs of gloves and socks in both bad and good weather.
A helmet is not mandatory but this is also not a luxury and we definitely recommend it.
In this case, do choose a skate helmet and not a ski or bike helmet.
Questions about outings, clinics and bookings
Yes you can as long as availability allows. Send an email to reserveringen@jaapeden.nl no later than 5 business days prior to the visit, and we will see what is possible.
At the start of your visit, please report to the information desk. A staff member there will show you the way.